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Bob,
A very nice specification of what is need for good documentation.
Thank you!
-Doug
Bob Walkden wrote:
> Hi,
>
>> There must be some way that the Blackbox user community can help Ominc
>> improve its documentation.
>
>
> The best computer documentation is presented in 2 dimensions: as a
> task-oriented manual for everyday use, and as a subject-oriented manual
> for occasional reference. In my opinion the main failing of the BB
> documentation is that it really only works as reference material - one
> dimension is missing.
>
> Martin Reiser's book 'The Oberon System' is a good example which uses
> both dimensions. It is organised into 3 parts: User's guide, Reference
> and Programming guide.
>
> The User's Guide begins with a quick naming of parts: how to use the
> mouse, what the visible parts of the system are, and so on. It continues
> by showing you how to do things: use the editor, compiler , diskettes
> and network. So this part is task-oriented, and geared around asking
> 'How do I ...?' questions.
>
> When you need more detail about the specific subjects described in the
> how-to part, you have it all collected there in the reference part,
> organised by subject.
>
> The Programming guide then addresses itself to a specialist audience
> which is a subset of the audience for the User's guide. But it uses a
> similar structure to before: it shows the programmer how to use texts,
> access parameters, work with files etc.
>
> If we imagine a subject-oriented reference as a series of columns where
> each column represents a complete single subject, then we can imagine a
> user's guide as a set of rows where each row represents a function or
> task, which uses one or more of the subjects for its completion. By
> learning how to complete tasks we are introduced to the reference
> subjects through need and use. Very few people can learn to use a tool
> by sitting down and reading a dry reference manual. But when we've been
> shown the various parts in use, and know they exist, we can later look
> more deeply at the component parts and find novel ways to use them.
>
> For instance, I may read the BB documentation about Domains until I know
> it by heart, forwards and backwards, but that doesn't necessarily mean I
> know what Domains are, or why they exist and what they're for. In fact,
> I have no reason at all to read the Domains documentation. I don't know
> what a BB Domain is, so I can't think of any use for one.
>
> On the other hand, if I'm scratching my head asking myself 'How do I
> ...?' I should be able to find some document that helps me answer that
> question. This document may well talk about Domains as part of the
> solution to my problem, give me enough information about Domains to
> solve the problem, and refer me to the complete Domains documentation
> for when I need to dig below the surface. I now have an interest in
> Domains, so I'm motivated to learn about them and can make some
> productive use of the reference material and perhaps do something new
> and imaginative that I wouldn't have been able to do until I knew about
> domains.
>
> A carpenter approaches his workbench to make a chair or table for a
> customer, not to use his hammer and saw. Carpenters are taught to use
> hammers and saws by making wooden things; they learn to use the tools
> only when they can see the need.
>
> Similarly, programmers don't sit down at their PC to use the Domains
> module (if there is such a thing). They sit down at it to write software
> which will be useful in the world.
>
> I hope this is a useful contribution to this discussion about BB
> documentation. Perhaps the next step is to start a 'How do I ...?' FAQ.
>
> Regards,
>
> Bob Walkden
>
> _________________________________________________________________
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----boundary-LibPST-iamunique-842632943_-_---
Received on Sun Aug 03 2003 - 16:51:47 UTC